Professor鈥檚 research focuses on reducing implicit bias in the workplace

KENNESAW, Ga. | Nov 18, 2020

Having a biased perspective about someone without realizing it can have a profound negative impact on productivity, efficiency and relationships in the workplace, according to 石榴直播 professor Tracie Stewart.

鈥淚mplicit, or unconscious, biases are stereotypes and prejudices that are activated automatically, unintentionally and outside of our awareness,鈥� Stewart said. 鈥淭hey are biases that we have but don鈥檛 realize we have, and they can be based on a person鈥檚 race, gender, age, religion and/or sexual orientation. In my research, I have never found anyone who has no biases of any kind on the unconscious level, but fortunately there are ways to reduce, if not eradicate, implicit bias and its negative effects in our workplaces.鈥�

Stewart鈥檚 research has focused on the prevalence and consequences of implicit racial and gender bias in the workplace and the ways in which people can identify their unconscious biases as one step toward effecting change in their communities. A portion of Stewart鈥檚 research tested how people show biases in job interviews.

鈥淭he effects of unconscious bias in the workplace actually start in interviews,鈥� Stewart said, citing a series of studies that measured implicit gender bias for a subset of male workplace leaders. Their interviews with female candidates were recorded and played back for a set of evaluators who did not know the interviewers鈥� implicit bias scores. The studies found that the higher the male interviewer鈥檚 level of implicit gender bias, the worse evaluators rated the female interviewee鈥檚 performance.

鈥淪o, in other words, if the male interviewer expected a female interview to perform poorly, his actions actually undermined her performance,鈥� Stewart said. 鈥淎s for the interview actions that caused these effects, research has found that the higher an interviewer鈥檚 level of implicit racial or gender bias, the less eye contact they make with interviewees for whose group they hold biases, the farther away they sit, and the quicker they end the interview altogether.鈥�

To address implicit biases in the workplace, Stewart has developed a technique known as Situational Attribution Training to help rewire the brain to reduce implicit bias. According to Stewart, the practice is designed to train people to consider multiple possible attributions for colleagues鈥� behaviors for which they might otherwise have automatically jumped to a stereotypic explanation.

鈥淚f a female colleague raises her voice in a meeting, she is often judged as 鈥榚motional,鈥� whereas if a male colleague raises his voice, he tends to be seen as 鈥榓ssertive,鈥欌€� Stewart said. 鈥淥ur technique disrupts these automatic stereotypic judgments through training to consider not just one, but multiple possible attributions for that action. Our goal is to increase people鈥檚 judgment choices versus people having judgments made for them, unconsciously, by their implicit biases.鈥�

Stewart also has developed the TRiMM Model 鈥� which stands for transform, reduce, manage and mitigate 鈥� to address implicit biases. Following these steps over time can allow for greater success both relationally and professionally, she explained.

鈥淲e have found in research studies that identifying and intentionally examining the personal and institutional biases that we all hold 鈥� instead of ignoring them 鈥� can lead to so many benefits, including greater productivity, innovation and equity in the workplace,鈥� Stewart said. 鈥淲e have to keep in mind that we鈥檙e all works in progress. We have to choose the journey toward growing ourselves and our organizations into what we want them to be.鈥�

To hear more from Stewart, listen to the that spotlights research and expertise from 石榴直播鈥檚 .

鈥� Josh Milton

石榴直播

Professor鈥檚 research focuses on reducing implicit bias in the workplace

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